Minnetrista Internet

Below is a list of frequently asked questions by residents and internet customers regarding broadband in the City of Minnetrista. If you have additional questions, please contact Allie Polsfuss at apolsfuss@ci.minnetrista.mn.us. 

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Other providers in Minnetrista

Currently, the City of Minnetrista has a Cable Franchise Agreement with Mediacom. This franchise agreement expires on December 13, 2023, at which time the City Council will either renegotiate the terms of that agreement, renew the current agreement without changes, or choose to negotiate a new cable franchise with a different provider. 

The franchise agreement is not exclusive by its terms for internet services. Minnetrista is a rural area outside the metro and much of Minnetrista is lacking the density required by providers to get a return on their investment for service build out. Other providers often times do not want to build a competitive network and provide services to Minnetrista residents, because the funds it takes to build out the system will exceed to revenue the system will provide.

Often times, other coax cable providers (such as Comcast/Xfinity) will not build additional or dual infrastructure if there is already a similar provider in the same zip code. 

Mediacom's cable franchise agreement with the City of Minnetrista has requirements for build out. During negotiations in 2013, phase 1, phase 2 and phase 3 were included as terms of the agreement. Phase 1 and phase 2 were built out and serviced an estimated 380-400 households in Minnetrista. Phase 3, per the franchise agreement, was to be reviewed by the City, but no construction was required or planned. Mediacom has provided service and built out areas of Minnetrista as obligated by Section 3 (4) (b) of the agreement: Mediacom is ‘obligated to extend plant to all areas of the City where the density reaches or exceeds 15 homes per square mile.’ 

The City Council and City Staff are reaching out to other providers in Minnesota to inquire if they would be interested in servicing Minnetrista to provide residents with more options for broadband services. 

Mediacom in my area

Mediacom services areas of the City that were (a) in phase 1 or 2 of the franchise agreement or (b) meet the required density and criteria of additional build out. Per the franchise agreement, Mediacom is ‘obligated to extend plant to all areas of the City where the density reaches or exceeds 15 homes per square mile.' There is additional criteria Mediacom uses to calculate the density. If you have specific questions about these calculations, contact Zach Raskovich at zraskovich@mediacomcc.com.

Due to the lack of density in areas of Minnetrista, Mediacom builds out areas that they will see return on investment. The City Council is evaluating Mediacom's plan and assessing options for future build out. Those plans will be communicated to residents if the Council approves any additional projects. 

Mediacom applied for a Border to Border Broadband grant through State of Minnesota DEED in 2020 and was awarded! See more project details here. 

If you believe you were supposed to be a part of phase 1 or phase 2 of the build out per the franchise agreement, please contact Allie Polsfuss at apolsfuss@ci.minnetrista.mn.us.

If you believe your neighborhood meets the requirement of 15 homes per square mile, please contact Allie Polsfuss at apolsfuss@ci.minnetrista.mn.us or Zach Raskovich zraskovich@mediacomcc.com.

Internet provider options

If you are unhappy with your current internet provider, visit https://mn.gov/deed/programs-services/broadband/maps/general-maps.jsp and click on Minnetrista Maps to see if there are any other options in your area. From there, contact the provider to obtain information and establish service. 

Residents that do not have access to high speed internet often use data cards or "hot spots' through their cellular phone providers. 

The City Council will be assessing the City's options for internet providers and increased broadband services in the City. They will be establishing their plan and discussing at future work sessions (2nd work session of every month.) Those agendas can be viewed here.

Report internet issues

Mediacom: If you are having issues with your Mediacom service, please contact your provider directly at 1-855-633-4226. If you are unable to make contact with the provider and report the issue directly, please contact Allie Polsfuss at apolsfuss@ci.minnetrista.mn.us.
Mediacom now offers a MobileCare App for immediate connection to a live representative! Please download this resource from the Google Play Store or through the Apple Store. Please call Mediacom at 1-800-332-0245 or see their website for additional information:

https://mediacomcable.com/site/internet_mobile_care.html

Frontier: If you are having issues with your Frontier service, please contact your provider directly at 1-800-921-8101. If you are unable to make contact with the provider and report the issue directly, please contact Allie Polsfuss at apolsfuss@ci.minnetrista.mn.us.